Understand Your Company's Performance Metrics with These Tips (Brigham Dickinson)
3/9/20261 hr 4 min
Brigham Dickinson is the co-founder and president of Power Selling Pros, a company that helps home service businesses turn more incoming calls into booked jobs through world-class customer service and call-handling training. After years of studying top-performing service companies, Brigham developed proven systems that help CSRs and office teams deliver exceptional customer experiences that drive revenue and loyalty.
Today, Power Selling Pros works with contractors across the country to improve call conversion, increase bookings, and build cultures centered on the "Pattern for Excellence." Brigham is also the host of the Service MVP Podcast, where he interviews leaders across the home service industry about leadership, growth, and delivering remarkable service.
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Chapters
00:00:00 Cold Open
00:00:15 Title Sequence
00:00:35 Show Notes VO
00:01:20 Intro Into Interview
00:02:45 Power Selling Pro's Testimonial
00:03:33 Interview Resumes
01:03:02 Outro
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Clips
Showing 10 of 12Transcript preview
First 90 secondsBrigham Dickinson· Guest0:00
You hold your team individually accountable at least twice a month, coaching them, letting them listen to their own phone calls, and provide feedback and coaching and practice over and over and over again. This is the most important thing you need to do in twenty twenty-six for your business.
Speaker 10:15
Welcome to The Home Service Expert, where each week Tommy chats with world-class entrepreneurs and experts in various fields like marketing, sales, hiring, and leadership to find out what's really behind their success in business. Now, your host, the Home Service Millionaire, Tommy Mello.
Tommy Mello· Host0:35
Before we get started, I wanted to share two important things with you. First, I want you to implement what you learned today. To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview, so I asked the team to take notes for you. Just text notes, N-O-T-E-S, to eight eight eight five two six one two nine nine. That's eight eight eight five two six one two nine nine, and you'll receive a link to download the notes from today's episode. Also, if you haven't got your copy of my newest book, Elevate, please go check it out. I'll share with you how I attracted and developed a winning team that helped me build a two hundred million dollar company in twenty-two states. Just go to elevateandwin.com/podcast to get your copy. Now let's go back into the interview. Welcome back to The Home Service Expert. Today I got an amazing guest. He's a great buddy, and if you guys don't know, Brigham Dickinson has been in the game for a long time. He's got a big heart. He's here