Cracking The Call Center
6:22–8:36 · 134s
Boris explains why 90% of revenue still runs through humans and how Lace sequenced coaching, after-hours AI, speed-to-lead, cancellations, and rehash into a ‘hybrid super team.’
6:22–8:36 · 134s
Boris explains why 90% of revenue still runs through humans and how Lace sequenced coaching, after-hours AI, speed-to-lead, cancellations, and rehash into a ‘hybrid super team.’
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