Why Empathy Isn’t Enough
36:07–37:41 · 94s
Julia challenges the common advice to "start with empathy," arguing it’s easy to fake and hard to summon in the heat of conflict, and suggests focusing on curious, skillful language instead.
36:07–37:41 · 94s
Julia challenges the common advice to "start with empathy," arguing it’s easy to fake and hard to summon in the heat of conflict, and suggests focusing on curious, skillful language instead.
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