Why Your Team Won’t Speak Up (And How to Fix It)
4/28/202632 min
Many senior leaders say they want an organization filled with psychological safety and candor, but they often act in ways that are counterproductive to that goal. Charles Duhigg, an author and researcher, has looked deeply into the secrets of good communication, and says there are specific things leaders can do to improve their relationships at work, and thus the culture of the organization. He shares practical, research-backed strategies for building teams where people feel safe to challenge ideas, raise concerns, and contribute openly, from “ostentatious listening” to structuring meetings so every voice is heard. Duhigg wrote the book Supercommunicators: How to Unlock the Secret Language of Connection.
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First 90 secondsAlison Beard· Host0:00
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Adi Ignatius· Host0:40
[upbeat music] On May 20th, join me at HBR's Annual Leadership Summit with master classes, interviews with the CEOs of AT&T and Mattel, and an interactive case discussion led by Harvard Business School professor Karim Lakhani. This all virtual day will give you practical frameworks to lead with purpose and strengthen culture across your organization. To learn more, go to hbr.org/leadersipsummit. See you there. [upbeat music] I'm Adi Ignatius.
Alison Beard· Host1:22
I'm Alison Beard, and this is the HBR Idea Cast.