What Really Drives Tipping
2:38–4:09 · 91s
Dr. Michael Lynn reveals that service quality explains only a small fraction of tip differences; the dominant driver is the social norm tied to bill size, accounting for about 70% of variation.
2:38–4:09 · 91s
Dr. Michael Lynn reveals that service quality explains only a small fraction of tip differences; the dominant driver is the social norm tied to bill size, accounting for about 70% of variation.
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