Tip or skip? What drives our tipping behavior, with Michael Lynn, PhD

Speaker 10:00

No one goes to Hank's for his spreadsheets. They go for a darn good pizza. Lately, though, the shop's been quiet, so Hank decides to bring back the one dollar slice. He asks Copilot in Microsoft Excel to look at his sales and costs to help him see if he can afford it. Copilot shows Hank where the money's going and which little extras make the dollar slice work. Now Hank says, "I'll line out the door." Hank makes the pizza, Copilot handles the spreadsheets. Learn more at M three sixty-five Copilot dot com slash work.

Kim Mills· Host0:29

Does this situation sound familiar? You grab a coffee or pick up a takeout order, tap your credit card to pay, and you're faced with a choice. The tablet suggests that you tip either eighteen, twenty, or twenty-five percent. Do you accept the suggestion or do you press No Tip or maybe Custom Tip? With the barista and the person behind you in line watching, this decision feels loaded. Tipping has long been a part of service culture in the US, but in the last few years, the number of places where we're asked for a tip by a person or even a machine has multiplied. Today, we're going to talk to an expert in tipping about what drives our tipping behavior. How much of tipping is about rewarding good service versus following a social norm or avoiding the feeling of being judged? How do biases affect who gets tipped more? Why do tipping norms vary so much from country to country? Is tipping a fair way to compensate people? And if not, what could be done to make things more