You Are The City
17:46–18:39 · 53s
Samantha coaches her team to lead with empathy—because callers with sewage in their basements are understandably upset—and reminds them their voice is the city’s voice.
17:46–18:39 · 53s
Samantha coaches her team to lead with empathy—because callers with sewage in their basements are understandably upset—and reminds them their voice is the city’s voice.
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