Why Over What
16:21–17:31 · 71s
311 supervisor Samantha explains their probing method: it’s not enough to know the topic—you must uncover the caller’s why, even if it means getting a little nosy.
16:21–17:31 · 71s
311 supervisor Samantha explains their probing method: it’s not enough to know the topic—you must uncover the caller’s why, even if it means getting a little nosy.
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