Martin Lewis: How I Built Britain's Most Trusted Brand — and the Price I Paid
4/3/202652 min
Martin Lewis will tell you himself - he's not an entrepreneur, not a celebrity, not a website owner. He's a campaigning journalist. One who happened to build MoneySavingExpert into the most powerful consumer platform in the country, recover billions of pounds for ordinary people, and become the most trusted voice in Britain in the process.
We're revisiting one of the most powerful conversations we've ever had on High Performance and we think it's more relevant now than when we first recorded it.
This conversation is about what drives a person to dedicate their life to fighting for strangers. Where that fire comes from. What it costs to carry the weight of millions of people's trust. And what Martin Lewis has had to go through to get here.
You'll hear Martin on why trust cannot be marketed, only earned. On the moment that shifted his entire philosophy from beating the system to protecting the people the system exploits. And on why success, however hard won, is never the whole story.
Hosted on Acast. See acast.com/privacy for more information.
Clips
Transcript preview
First 90 secondsMartin Lewis· Guest0:01
[gentle music] You cannot market trust. Trust only comes from being trustworthy. When a struggling 90-year-old grandmother with onset dementia is paying the maximum for her energy bills 'cause she can't access the system and doesn't understand what to do, that is all of our problem. That is society's problem. How hard do you want to push? How much do you really wanna be the number one? Do you really wanna be that successful? 'Cause there's a cost to it.
Jake Humphrey· Host0:29
What does it feel like to be the most trusted person in Britain, and to understand better than anyone what that trust actually demands? If High Performance stands for anything, it really is all about trust. You trust us to go beyond the success stories, to get behind the achievement, and to find the truth about what it really costs, and there's no better guest to explore that with than today's, Martin Lewis, the campaigning journalist, and that's exactly how he describes himself. Not an entrepreneur, not a website owner, a campaigning journalist who built Money Saving Expert into the most trusted consumer platform in the country, and who's spent his career putting billions of pounds back into the pockets of ordinary people. But where does that drive come from? What made him so determined to put trust at the heart of everything he does? And what has carrying that mission and that responsibility really cost him? This is the story behind that mission,