How ServiceTitan Took Over the Trades Industry (Ara Mahdessian)
3/16/20261 hr 13 min
In this episode, we sit down with Ara Mahdessian, co-founder and CEO of ServiceTitan, the software platform that revolutionized how home service businesses operate. Born out of the frustrations of running his family's plumbing business, Ara set out to build technology specifically designed for contractors. What started as a solution for small service companies has grown into a billion-dollar software and one of the most powerful platforms in the home services industry. This episode dives into the story behind ServiceTitan, the challenges of building SaaS for trades businesses, and how technology is reshaping the future of home services.
In this episode we discuss the origin story behind ServiceTitan, Ara's personal story growing up in a family plumbing business, and building software for contractors and home service companies. You'll learn about turning a startup into a major SaaS platform, the future of the home services industry, and leadership lessons. Whether you're a contractor, entrepreneur, SaaS founder, or startup enthusiast, this conversation offers valuable insights into building technology that solves real-world problems.
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First 90 secondsAra Mahdessian· Guest0:00
It is all a battle for attention, and if you are not out there building a place in the customer's mind, guess what? All the other folks will displace you in the mind of the customer.
Speaker 10:13
Welcome to The Home Service Expert, where each week Tommy chats with world-class entrepreneurs and experts in various fields like marketing, sales, hiring, and leadership to find out what's really behind their success in business. Now, your host, the Home Service Millionaire, Tommy Mello.
Tommy Mello· Host0:32
Before we get started, I wanted to share two important things with you. First, I want you to implement what you learned today. To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview, so I asked the team to take notes for you. Just text notes, N-O-T-E-S, to eight eight eight five two six one two nine nine. That's eight eight eight five two six one two nine nine, and you'll receive a link to download the notes from today's episode. Also, if you haven't got your copy of my newest book, Elevate, please go check it out. I'll share with you how I attracted and developed a winning team that helped me build a two hundred million dollar company in twenty-two states. Just go to elevateandwin.com/podcast to get your copy. Now let's go back into the interview. All right, welcome back to The Home Service Expert. Today is a special day 'cause I got Ara Madessian. He's a co-founder at ServiceTitan. He's based out of Glendale. And now he's the CEO at ServiceTitan. That's been the way since he