The Martin Lewis PodcastHow it pays to be nice! The top ten big firms to haggle with and their call centre secrets

Call Hold Eavesdropping Warning

35:26–36:04 · 38s

Martin reveals a chilling insider tip from a call-centre worker: operators can still hear everything you say while the hold music is playing, leaving both hosts shocked.

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click "Accept All" to consent, or "Decline non-essential" to opt out of non-essential cookies. Read our Privacy Policy.