Don’t Solve First
34:43–35:37 · 54s
Why jumping to problem-solving backfires: emotions shut down the prefrontal cortex, so de-escalate first, then fix the issue.
34:43–35:37 · 54s
Why jumping to problem-solving backfires: emotions shut down the prefrontal cortex, so de-escalate first, then fix the issue.
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