Ditch The ‘Why’ Question
11:31–12:38 · 67s
He explains how asking 'why' in heated moments triggers defensiveness, and suggests switching to ‘what’ or ‘how’ for safer, more productive dialogue.
11:31–12:38 · 67s
He explains how asking 'why' in heated moments triggers defensiveness, and suggests switching to ‘what’ or ‘how’ for safer, more productive dialogue.
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