Design that whispers distrust
14:22–15:23 · 61s
He argues that bolting seats and other ‘safety’ measures actually broadcast distrust, escalating fear, and that building trust requires accepting small, public costs.
14:22–15:23 · 61s
He argues that bolting seats and other ‘safety’ measures actually broadcast distrust, escalating fear, and that building trust requires accepting small, public costs.
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