Disarming confrontation technique
17:02–17:13 · 11s
James shares a practical script for hard conversations: repeat the other person’s points back first to show you’ve heard them, which diffuses conflict and earns space for your view.
17:02–17:13 · 11s
James shares a practical script for hard conversations: repeat the other person’s points back first to show you’ve heard them, which diffuses conflict and earns space for your view.
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