Dump Net Promoter Score
6:33–8:19 · 107s
He argues companies should abandon NPS because only true "fives" predict behavior; anything less is noise. Love equals a five, and that’s the real target for sustainable outcomes.
6:33–8:19 · 107s
He argues companies should abandon NPS because only true "fives" predict behavior; anything less is noise. Love equals a five, and that’s the real target for sustainable outcomes.
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