Design Journeys, Not Processes
22:32–23:41 · 69s
He urges leaders to stop optimizing silos and start mapping before–during–after experiences, using healthcare as a cautionary tale of disintegration.
22:32–23:41 · 69s
He urges leaders to stop optimizing silos and start mapping before–during–after experiences, using healthcare as a cautionary tale of disintegration.
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