Sludge: Barriers By Design
13:00–13:38 · 38s
Jenny explains how governments sometimes deliberately add bureaucratic 'sludge' to deter people from accessing services, with Robodebt cited as a stark example.
13:00–13:38 · 38s
Jenny explains how governments sometimes deliberately add bureaucratic 'sludge' to deter people from accessing services, with Robodebt cited as a stark example.
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