Profit Now, Loyalty Later?
9:25–10:38 · 73s
Aaron lays out the core tension: revenue is up, but load factors are trending down—suggesting Southwest is making more by charging the customers who remain.
9:25–10:38 · 73s
Aaron lays out the core tension: revenue is up, but load factors are trending down—suggesting Southwest is making more by charging the customers who remain.
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