Backstage Chaos, Frontstage Calm
21:04–21:28 · 24s
Lisa lays out her core hospitality philosophy: the guest experience must remain immaculate no matter the staff drama, comparing service to a theater where chaos stays backstage.
21:04–21:28 · 24s
Lisa lays out her core hospitality philosophy: the guest experience must remain immaculate no matter the staff drama, comparing service to a theater where chaos stays backstage.
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