Crisis Becomes Catalyst
5:17–6:19 · 62s
Two ops resign in peak season; Taylor treats it as a gift, rebuilds the customer experience, and hires change-ready talent who are still there today.
5:17–6:19 · 62s
Two ops resign in peak season; Taylor treats it as a gift, rebuilds the customer experience, and hires change-ready talent who are still there today.
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