“That’s Right” Hostage Epiphany
12:07–13:17 · 70s
Brené shares Chris Voss’s finding that a hostage-taker saying “That’s right” after feeling heard can literally decide life or death—revealing the stakes of real empathy.
12:07–13:17 · 70s
Brené shares Chris Voss’s finding that a hostage-taker saying “That’s right” after feeling heard can literally decide life or death—revealing the stakes of real empathy.
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