‘Bossware’ and burnout: The psychology of workplace surveillance, with Tara Behrend, PhD

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Kim Mills· Host0:28

Are you being watched by bossware? If so, you're not alone. In recent years, an increasing number of employers have begun using electronic surveillance methods to keep tabs on their employees, from keystroke trackers and webcams that record remote workers' every move, to video tools that look for signs of fatigue on truckers' faces, to devices that track the movement and location of warehouse workers. An increasing number of us across a wide range of jobs are being monitored while we work. Employers say that the tools help improve productivity and, in some cases, safety, but critics contend that monitoring invades workers' privacy and often does more harm than good. Today, we're going to talk to a psychologist who studies workplace digital surveillance about how being watched changes workers' behavior, how common are these digital surveillance devices, and how are they being used in different industries, how has the rise of AI tools changed workplace surveillance,