Addicted To Late Fees
32:12–33:18 · 66s
Chris explains how Blockbuster became reliant on late fees—$800 million in 2000—turning customer irritation into a core revenue stream.
32:12–33:18 · 66s
Chris explains how Blockbuster became reliant on late fees—$800 million in 2000—turning customer irritation into a core revenue stream.
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